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Claims
At IRP, we believe in treating our customers fairly. As such, all claims reported and submitted will be handled with the necessary expertise and knowledge to ensure that we attend to your claim as quickly as possible.
Therefore, to assist you, we have provided you with a quick and easy step-by-step claims process to follow:
Non-Motor Claims
Step-by-step: - Contact IRP as soon as you become aware of any incident that may give rise to a claim. - Complete the non-motor claim form - Provide IRP with all supporting documents to validate your claim - Report the matter to the police within 24 hours and provide IRP with the case number - IRP may appoint a loss adjustor depending on the circumstances and the amount of the claim
Motor Claims
Step-by-step: - Contact IRP as soon as you become aware of any incident that may give rise to a claim. - Contact the IRP Emergency assist number for any Roadside assistance you may require Claim forms - Complete the motor claim form IRP Motor - IRP may appoint a loss adjustor depending on the circumstances and the amount of the claim On Motor Accidents - Take photos of the damage to both your vehicle and any third-party vehicle involved. - Take a photo of the third party’s license disk, number plates and third party’s license card, both front and back. - Ensure that you have recorded all the third party’s contact details as well as any witnesses’ contact details - Report the matter to the police within 24 hours and provide IRP with the case number.